Privacy & cookies

I’m Andy Miller and I run Credo FS. This page explains, in plain English, what data I collect when you use this website, why I collect it, and what your rights are. If anything here isn’t clear, email me on andy@credofs.co.uk and I’ll explain.

Who’s the data controller?

Andy Miller, trading as Credo FS (sole trader).
4 Theaks Mews, Taunton, Somerset TA1 3EY.
Email: andy@credofs.co.uk
Phone: 07375 360234

What data I collect

I only collect the data I need. There are three ways I might end up with information about you:

1. You contact me. If you fill in the contact form, send a WhatsApp message, book a Calendly call, or email me, I’ll have your name, contact details and whatever you tell me about your business.
2. You browse the site. If you accept analytics cookies, I’ll see anonymised data about which pages get visited and roughly where in the country visitors are coming from. I can’t identify you from this.
3. You become a client. If we end up working together I’ll keep records of our work, agreements, and any system details I need to do my job properly.

Why I’m allowed to use it (lawful basis)

• Legitimate interest — replying to enquiries you’ve sent me.
• Consent — for analytics cookies. You can turn this off any time.
• Contract — for clients, to deliver the work you’ve hired me for.
• Legal obligation — to keep tax and accounting records as required by law.

Who else sees your data

I keep things simple. The companies that handle bits of your data on my behalf are:

• Cloudflare — hosts this website (security, delivery).
• Google Analytics 4 — if you’ve accepted analytics cookies. IP-anonymised.
• Calendly — if you book a call, your name and email go to Calendly so it can manage the booking.
• Resend — delivers contact form emails to my inbox.
• Email provider — receives any messages you send me.

I don’t sell your data. I don’t share it with anyone outside this list without telling you first.

How long I keep it

• Enquiries that don’t turn into work: up to 24 months, then deleted.
• Client records: for the duration of our work plus 6 years (HMRC requirement).
• Analytics: Google Analytics 4 default of 14 months.
• Cookie preferences: 12 months in your browser, then I’ll ask again.

Your rights

Under UK GDPR you can:

• Ask what data I hold about you.
• Ask me to correct anything that’s wrong.
• Ask me to delete it (where I’m not legally required to keep it).
• Ask me to stop using it for a particular purpose.
• Ask for a copy in a portable format.
• Withdraw consent for analytics any time, by clicking Cookie preferences.

To use any of these, just email me on andy@credofs.co.uk. I’ll respond within 30 days.

If you’re not happy

If you think I’ve handled your data badly, please tell me first so I can put it right. If we can’t resolve it, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Cookies on this site

A cookie is a small text file your browser stores. I use as few as possible, in two groups:

To change your choice at any time, click Cookie preferences.

Changes to this notice

If I change anything significant I’ll update the date at the top of the page. For minor wording fixes I won’t.