Consultancy
Your card machine provider isn't losing sleep over what they charge you.
Last year I sat down with a restaurant owner in Bristol who was convinced she was on a fair deal. Her provider had told her so. I asked if I could look at her statements.
She was paying 2.9% on every card transaction. On £15,000 a month in card sales, that's £435 a month in processing fees. I moved her to 1.1%. Her new monthly cost: £165. That's £270 back in her pocket every month. Over £3,200 a year.
She'd been overpaying for three years. Nobody had told her.
Why would they?
Most businesses I review are overpaying
Most hospitality businesses I review are overpaying. The providers know this.
It's not always because someone's been dishonest. Whatever the reason, the result is the same. Money leaving your business every month that doesn't need to.
I fix that. And then I make sure it doesn't happen again.
Signed during a busy service
Sometimes a deal gets signed mid-Friday-service, just to get the rep off the phone. Quick win for them, three years of overpaying for you.
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Statements designed to confuse
Most owners have never had anyone properly explain their merchant statement to them, because the statement is built so it can't easily be explained. I'll go through it line by line.
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Three years of overpaying
That's how long the Bristol restaurant had been on the wrong rate before anyone told her. She's not unusual. Most businesses I review are paying 20 to 40 percent more on card processing than they need to.
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Partners I Trust
I don't sell one brand. I find the right one.
I work with eight providers, Square, Teya, Sunmi, Elavon, Shift4, Loyverse, Kuulseats, and Liberis, because different businesses need different things. When I review your setup, I'm not trying to push you toward one product. I'm looking for what actually fits. The right answer for a 40-cover restaurant in Bristol isn't necessarily the right answer for a late-night bar in London. I know the difference. And I'll tell you straight.
How it works
Four things. In that order.
Statement Review
I go through what you're paying, line by line. Most pub and restaurant owners have never had anyone properly explain their merchant statement to them. I will. No jargon. No glossing over the inconvenient bits.
System Check
Your EPOS, your card machine, your broadband, your contract terms. I look at whether everything works together, where the weak points are, and whether your current setup is actually fit for purpose, or just familiar.
Honest Recommendation
If something needs changing, I'll tell you what, why, and what it'll cost. If your deal is already fair and your system is working well, I'll tell you that too. Not everyone needs to change. But everyone deserves to know the truth.
I Stick Around
This is where most providers disappear. I don't. You get my number. Friday night, the till freezes, service is backing up, you call me. I pick up. That's how every client relationship works.
Proof
Five years and counting
“He has always been committed to providing me with an excellent service, knowing how my business works. If there's a better package for me he'll come in and advise me to change.”
Sallyann Reed, Five years as a customer, TrustPilot
FAQ
Questions I get asked a lot
Yes. I'll go through your statements, check your rates, and give you a straight answer. If you're already on a good deal, that's the end of it. Costs you nothing.
Pubs, restaurants, cafes, bars, and sports clubs. Single sites and small groups across the South West and London.
Find out if you're overpaying. It takes fifteen minutes.
I'll look at your statements, check your setup, and give you an honest answer. If there's something better out there, I'll find it. If not, we shake hands and you've lost nothing.
No cost and no contract.