Privacy & cookies

I’m Andy Miller and I run Credo FS. This page explains, in plain English, what data I collect when you use this website, why I collect it, and what your rights are. If anything here isn’t clear, email me on andy@credofs.co.uk and I’ll explain.

Who’s the data controller?

Andy Miller, trading as Credo FS (sole trader).
4 Theaks Mews, Taunton, Somerset TA1 3EY.
Email: andy@credofs.co.uk
Phone: 07375 360234

What data I collect

I only collect the data I need. There are three ways I might end up with information about you:

1. You contact me. If you send a WhatsApp message, book a Calendly call, or email me, I’ll have your name, contact details and whatever you tell me about your business. The contact form on this site doesn’t send anything through the website: it opens a prefilled email in your own email app, and nothing leaves your device until you press send.
2. You browse the site. Before you choose, and if you decline, Google Analytics receives cookie-free measurements: which pages are viewed and actions such as tapping a phone number, opening WhatsApp, opening the booking calendar or sending me an email, each tagged with a random number that is not stored, so visits cannot be linked together. Google uses your IP address to work out a rough location and then discards it. I rely on my legitimate interest in knowing how the site is used. If you accept analytics cookies, a cookie is set so repeat visits are recognised, and that rests on your consent. Your choice is kept in your browser for 180 days. You can change it at any time from Cookie settings in the footer. Data is processed by Google in the EU and the United States under the UK International Data Transfer Addendum.
3. You become a client. If we end up working together I’ll keep records of our work, agreements, and any system details I need to do my job properly.

Why I’m allowed to use it (lawful basis)

• Legitimate interest: replying to enquiries you’ve sent me, and the cookie-free measurement of how the site is used, described above.
• Consent: for analytics cookies. You can turn this off any time.
• Contract: for clients, to deliver the work you’ve hired me for.
• Legal obligation: to keep tax and accounting records as required by law.

Who else sees your data

I keep things simple. The companies that handle bits of your data on my behalf are:

• Cloudflare: hosts this website (security, delivery).
• Google Analytics 4: cookie-free measurements before you choose and if you decline; a cookie as well if you accept analytics. Google works out a rough location from your IP address and then discards it. Processed in the EU and the United States under the UK International Data Transfer Addendum.
• Calendly: if you book a call, your name and email go to Calendly so it can manage the booking.
• My email provider: receives any email you send me, including one started from the contact form.

I don’t sell your data. I don’t share it with anyone outside this list without telling you first.

How long I keep it

• Enquiries that don’t turn into work: up to 24 months, then deleted.
• Client records: for the duration of our work plus 6 years (HMRC requirement).
• Analytics: my Google Analytics property is set to keep event-level data for 2 months and user-level data for 14 months (reset on each new visit), after which Google deletes it. Aggregated reports are kept for as long as I run the site.
• Cookie choice: 180 days in your browser, then I’ll ask again.

Your rights

Under UK GDPR you can:

• Ask what data I hold about you.
• Ask me to correct anything that’s wrong.
• Ask me to delete it (where I’m not legally required to keep it).
• Ask me to stop using it for a particular purpose.
• Ask for a copy in a portable format.
• Withdraw consent for analytics any time, by clicking Cookie settings.

To use any of these, just email me on andy@credofs.co.uk. I’ll respond within 30 days.

If you’re not happy

If you think I’ve handled your data badly, please tell me first so I can put it right. If we can’t resolve it, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Cookies on this site

A cookie is a small text file your browser stores. I use as few as possible, in two groups:

To change your choice at any time, click Cookie settings.

Changes to this notice

If I change anything significant I’ll update the date at the top of the page. For minor wording fixes I won’t.